Shipping & Returns Policy
Shipping Policy
Our operations team will be delighted to handle your order from packaging to delivery.
It will be delivered to your doorstep, workplace address or anywhere you wish.
Please read our orders processing terms and conditions:
- Successfully placed orders will receive an SMS and a confirmation email with all details and will be immediately processed.
- All supplements will be packed and sanitised, according to the highest safety precautions used globally.
- We ship your order from our warehouse in UAE right to your doorstep or anywhere you wish.
- If you didn’t receive a confirmation email, please check your spam folder or you require any further assistance, our customer services team will be happy to assist you immediately through our hotline, 24/7 whatsapp service or contact us form.
- Shipping cost will be calculated based on weight after placing your order.
- By placing your order with us, you adhere to providing us with the correct delivery address.
- In case of receiving incorrect or misleading address or contact details, re-delivery charges will apply as per package weight and destination.
- Our courier will attempt to deliver your order to the address provided. In case of the customer is unavailable, redelivery charges will apply as per our courier standards.
- Products or services are subject to availability. If a product runs out of stock after you place your order, we will contact you via the details provided and advise you.
- In case you received an incorrect item, you can contact our customer service team for a pickup and/or replacement as needed. Please note that no delivery fees will be charged for this service.
- BRIGHTLY LABS will not be liable for shipping carrier delays.
| Destination | Shipping Cost | Duration |
| UAE | It will be calculated automatically at checkout based on weight and destination |
2-5 working days Excluding public holidays, customs delays, weekends |
| KSA & Oman | It will be calculated automatically at checkout based on weight and destination |
4-7 working days Excluding public holidays, customs delays, weekends |
| Worldwide | It will be calculated automatically at checkout based on weight and destination |
Return Policy
- Our collagen supplements are not eligible for exchange or return.
- Our warehouse operations premises are controlled and monitored by CCTV cameras to ensure that premium quality controls, safety precautions and security standards are all applied while preparing your orders..
- We may exchange a defective/damaged/faulty item, upon your request, with an identical item of an equivalent value.
- Defective items must be shipped to our return address within 3 working days with its original receipt and the branded packaging.
- Defective items must not be used or opened.
- We will cancel your received order and issue a full refund instead, upon your request, if the item(s) were wrongly priced on our website.
- For international shipping and deliveries, packages may be subject to customs charges, tariffs, duties, taxes and fees, and must comply with all laws and regulations of the destination country.
- Before placing an order with us, it is your responsibility to assure the product can be lawfully imported to the destination country.
- BRIGHTLY LABS has no control over customs clearance charges, compliance with the laws and regulations of the destination country. These charges must be fulfilled by the recipient, you, as the customer and as the importer of record.
- Customs policies vary widely from country to country. You should contact your local customs office for more information.
- Brightly Labs will not be liable for non-delivery due to unpaid customs charges and will not process any refunds for this case.